FAQ & Troubleshooting

Standard plans allow for 1 device at a time. If you need to watch on multiple screens (Family use), please check our Multi-Room plans in the pricing section.

We recommend a stable connection of at least 25 Mbps for 4K streaming. For 8K content, 50 Mbps or higher is recommended. Always prefer an Ethernet (LAN) cable over WiFi for stability.

Most buffering is caused by local network congestion or ISP throttling. Try these steps:

• Restart your Router and Streaming Device.
• Turn off any active VPNs to see if speed improves.
• If you are in the UK/USA, your ISP might be blocking the connection; in this case, use our recommended VPN.
• Change the "Buffer Time" in your app settings to 2 or 3 seconds.

Usually, accounts are updated instantly. If your app still says expired, you simply need to "Refresh" the content or "Logout and Login" again in the app to sync with our server.

Navigate to your App Settings and select "Refresh EPG". If that doesn't work, ensure your device's date and time are set to "Automatic," as guide data relies on accurate time syncing.

Activation is 100% automated. Once your payment is confirmed, your credentials will be sent to your email address within 1 to 5 minutes. Check your Spam folder if you don't see it!